Policy & Kindness
We’re here to help you get the cutest items! Here are the rules for refunds and cancellations, kept simple and sweet.
1. Cancellation Policy: All Sales are Final
No Cancellation: Once your payment is processed, we immediately start preparing your Mystery Scoop! Therefore, orders cannot be cancelled.
No Refund: We maintain a strict “No Refund” policy for change-of-mind or accidental purchases after payment.
2. Refund Eligibility: Damage Only
A refund will ONLY be processed if the product you receive is damaged during shipping. You MUST provide:
- 1. Mandatory Unboxing Video Proof
- Continuous Recording: Single, uncut video required.
- Start Sealed: Show package sealed with label visible.
- Show Damage: Clearly show damaged item.
- Submission: Send to WhatsApp: 9391669874
3. Refund Processing
- Review Period: 1–2 business days.
- Refund Timeline: 5–7 days after approval (bank dependent).